Privacy policy
Last updated: October 2026
We take the protection of your personal data seriously. This policy explains what data we collect through the pro-solution.si website, why we need it, how long we keep it and what rights you have. We process data in line with the General Data Protection Regulation (GDPR) and the Slovenian Personal Data Protection Act (ZVOP-2).
1. Data controller
Pro Solutions d.o.o.
Moste 101, 4274 Žirovnica, Slovenia
Email: info@pro-solution.si
Phone: +386 41 833 683
ProMarketing, ProWeb and ProMedia are parts of ProSolution and do not process data as separate controllers.
2. Data protection officer
For any questions about the processing of personal data or to exercise your rights, please contact our data protection officer: Miha Serianz, direktor, email: info@pro-solution.si.
3. What data we process and why
| Purpose | Data | Legal basis | Retention |
|---|---|---|---|
| Responding to enquiries via the contact form, email, phone or WhatsApp | name, email address, company, phone, subject and message, selected areas of interest, language and the page the message was sent from | steps taken at your request prior to entering into a contract (Art. 6(1)(b) GDPR) and our legitimate interest in replying to your message (Art. 6(1)(f) GDPR) | 1 year from the last contact if no cooperation follows |
| Booking a call (HubSpot Meetings) | name, email address, selected time slot and any notes | steps prior to entering into a contract (Art. 6(1)(b) GDPR) | 1 year from the meeting if no cooperation follows |
| Performing contracts and business cooperation | contact details of contact persons, correspondence, invoicing data | performance of a contract (Art. 6(1)(b) GDPR) and legal obligations (Art. 6(1)(c) GDPR) | until the end of cooperation; accounting records as required by law (usually 10 years) |
| Sending newsletters | email address, language, date and source of sign-up, email engagement data | consent (Art. 6(1)(a) GDPR) | until consent is withdrawn (unsubscribe link in every email) |
| Website analytics and advertising (Google Analytics, Google Ads, Meta, LinkedIn) | device and browser data, pages viewed, interactions, approximate location, online identifiers | consent via the cookie banner (Art. 6(1)(a) GDPR) | until consent is withdrawn, at most for the periods listed in the cookie policy |
| Website security and operation | IP address, time of access, technical request data (server logs) | legitimate interest in operating a secure website (Art. 6(1)(f) GDPR) | only as long as necessary for security; in case of detected misuse until the matter is closed |
Providing data is voluntary. Without the required data (name, email address, message) we cannot reply to your enquiry. We do not make decisions based solely on automated processing or profiling with legal effects.
4. Who has access to the data (processors)
Data is processed only by employees who need it for their work and by carefully selected processors with whom we have data processing agreements:
- HubSpot, Inc. - contact management (CRM), forms, newsletters and meeting scheduling;
- Google Ireland Limited - Google Tag Manager, Google Analytics, Google Ads and maps (Google Maps loads only when clicked);
- Meta Platforms Ireland Limited - Meta Pixel (Facebook, Instagram) and WhatsApp;
- LinkedIn Ireland Unlimited Company - LinkedIn Insight Tag;
- Hetzner Online GmbH (Germany) - website hosting and server logs (servers in Germany, EU);
- email service providers and external website maintenance contractors where needed for the website to operate.
We do not sell personal data or share it with third parties for their own purposes. We disclose data to public authorities only where required by law.
5. Transfers outside the EEA
Some processors (for example HubSpot, Google, Meta and LinkedIn) may also process data outside the European Economic Area, mainly in the United States. Such transfers are based on the European Commission adequacy decision (EU-US Data Privacy Framework) or on standard contractual clauses adopted by the European Commission.
6. Your rights
- the right of access to your personal data and to a copy of it;
- the right to rectification of inaccurate or incomplete data;
- the right to erasure ("right to be forgotten");
- the right to restriction of processing;
- the right to data portability;
- the right to object to processing based on legitimate interest and to direct marketing;
- the right to withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.
Please send your request to info@pro-solution.si or by post to the controller address. We will reply without undue delay and within one month at the latest. We may ask for additional information to confirm your identity.
If you believe that the processing of your data infringes the law, you can lodge a complaint with the supervisory authority: Information Commissioner of the Republic of Slovenia (Informacijski pooblaščenec), Dunajska cesta 22, 1000 Ljubljana, gp.ip@ip-rs.si, www.ip-rs.si.
7. Data security
We use appropriate technical and organisational measures to protect data: encrypted connections (HTTPS), role-based access, regular system updates and backups.
8. Cookies
This website uses cookies. Analytics and advertising cookies are set only if you accept them in the cookie banner. Details are available in the cookie policy.
9. Changes to this policy
We may update this privacy policy from time to time, for example when we introduce new services or when regulations change. The current version is always published on this page.